Refund policy
No Return Policy
Effective Date: September 13, 2026
At Valtolix, all sales are final. We do not accept returns, exchanges, or cancellations after an order has been placed.
Please carefully review your order, product description, size, color, and other product details before completing your purchase.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or is not the item you ordered, please contact us at valtolixshop@gmail.com as soon as possible.
Please include your order number, a description of the issue, and clear photos or videos showing the problem. We will review the issue and, when appropriate, work with you to provide a reasonable resolution, which may include a replacement or other remedy.
This policy does not affect any rights you may have under applicable consumer protection laws.
Order Cancellations
Because orders may be processed shortly after they are placed, we generally do not accept cancellation requests after an order has been submitted.
If you believe you placed an order by mistake, contact us immediately at valtolixshop@gmail.com. We cannot guarantee that a cancellation will be possible once processing has begun.
Exchanges
We do not offer exchanges.
If you receive a defective, damaged, or incorrect item, please contact us at valtolixshop@gmail.com so we can review the issue.
Refunds
Because all sales are final, we do not provide refunds for change of mind, incorrect selection, dissatisfaction, or other reasons unrelated to a damaged, defective, or incorrect item.
If an item is confirmed to be defective, damaged, or incorrectly shipped, we will determine the appropriate resolution on a case-by-case basis.
Contact Us
If you have questions about this policy or an issue with your order, please contact us at:
valtolixshop@gmail.com
Valtolix